- 45-Day Flight: The duration of the program.
- Captain: Current Lehigh administrative support staff employee who volunteer to on-board a new hire.
- Co-Pilot: Newly hired administrative support staff who will be on-boarded by a captain.
- Flight Crew: A team of wonderful captains who volunteer their time to assist/mentor a co-pilot.
- On-Board: Taking the new hire beyond orientation to better understand his/her job family, work environment, and the Lehigh culture
- SOAR: Successful Ongoing Administrative Relationships
- Tower: SOAR committee who manages and oversees the program.